Your questions

Avoid water, perfumes and creams on your jewelry.
Use a clean cloth or chamois and make small circular movements to make your jewelry shine.

Wood does not require any specific maintenance, as it is varnished, thus ensuring its long-term protection. You also have the option of entrusting me with your jewelry several years after purchase so that it can be sanded again, thus restoring its initial shine.

The jewelry is wrapped in tissue paper and placed in a small reusable cotton fabric bag (for infusing tea for example). If you have opted for gift wrapping, your jewelry will be placed in a case.
Shipping is done in a bubble envelope for maximum protection of your jewelry.

An explanatory leaflet on the type of wood chosen is included with each order.

Do you want a personalized jewel in precious wood? A wooden pin for your company, a goodie in precious wood? A decorative object, a phone holder?

I can help you. I make cat-shaped earrings, trees of life or even cloud or squirrel pendants. The only limit is your imagination!

The price for custom orders starts at €40. It depends on the complexity of the request. A quote will be sent before starting work.

After validating the quote, I will offer you one or more drawings. If it is suitable, I will move on to production. If you want changes, we will continue to discuss to end up with the jewel of your dreams!

For any specific requests, please contact me .

Depending on the complexity of the request and the modifications to be made, a period of one to four weeks after validation of the quote is to be expected.

The necklaces and bracelets are adjustable, they fit all necks and wrists.

You can provide me with your wrist or neck measurements if you have any uncertainties in the "Special Order Instructions" section at the time of purchase. I can adapt your size for each creation.

If you wish to return or exchange your order for any reason, I am here to help!

Returns and exchanges are possible within 14 days of your purchase. You can return your product in exchange for a credit, a replacement product or a refund from the payment method used during your purchase.

Contact me if you have any problems with your jewelry, I will do my utmost to guarantee your satisfaction.

If your jewelry is damaged due to a manufacturing defect, I will repair or replace it free of charge.

I am constantly striving to find the most appropriate solutions to take care of your jewelry.

- I can deliver to you by bike if you live in the center of Bordeaux, including the Bastide district, the delivery cost is €5. I guarantee you a secure and fast delivery with this solution (2 working days maximum).

- Standard delivery by La Poste in a tracked letter (2 to 4 working days), the amount is €3.50.

- You can also decide to come and collect your order from the workshop, in this case I will contact you to let you know when it is ready and I will give you instructions to come and collect it at 5 rue du Vergne in Bordeaux Lac. This solution is free.

You are a professional and you wish to sell Racines Artisanat creations, contact me, I will send you the catalog dedicated to professionals.